Bombardier and Signature Flight Support Sign Milestone Agreement to Develop Diverse Suite of Services for an Enhanced Customer Experience

  • The details of this collaboration
  • How the two companies will work together on SAF

The first area of collaboration, announced earlier this year, designates Signature Flight Support as the preferred concierge service provider at Bombardier service centres in the U.S. and Europe. Currently launched in Tucson, AZ, Hartford CT, Fort Lauderdale, FL, Dallas, TX and Wichita, KS, in the United States, and with London-Biggin Hill in the United Kingdom to follow, this commitment will provide customers with maintenance services and amenities consistent with Signature’s impeccable reputation as a leading FBO in business aviation. Bombardier customers will now receive turnkey access to an elite selection of concierge services emblematic of the Signature brand.

Secondly, and reinforcing Bombardier’s collaboration with Signature, the agreement enhances the service experience for customers as Bombardier’s Mobile Response Team (MRT) and associated capabilities, including the OEM’s personnel, vehicles, and parts, will be available at various Signature sites across the U.S. and Europe. This will ensure customers have quick access to OEM service capabilities for maintenance events and other critical aircraft needs, saving precious time and maximizing their assets’ value. Both organizations envision to further evolve this initiative through jointly collaborated response to AOG events and faster access for Bombardier MRT personnel airside for maintenance events.

Bombardier and Signature Flight Support will also work to increase environmental awareness and responsibility throughout the business aviation industry by concentrating on the development and accessibility of Sustainable Aviation Fuel (SAF) through the Signature Renew program. Bombardier is committed to helping promote the increased availability and use of SAF throughout the industry and this agreement provides a foundation to collaborate on expanding access and reducing cost for traditional Jet A alternatives.


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