Just last week Wheels Up Experience ($UP) brought on Dave Holtz as the Chairman of Operations. Holtz will help out in the Member and Operations Center to provide best-in-class service for all customers and members.
Holtz previously served as Senior Vice President at Delta Airlines, and focused much of his time in the Customer Center. He received multiple awards throughout his time in operational excellence, with his most notable being named as a Top Aviation Leader by Business Travel News in 2015. In his time at Delta, he helped build a more innovative approach to its operational and customer centers, which helped both departments become more integrated.
Holtz made a statement about coming on board to the company. “Private aviation is ripe for disruption, and Wheels Up is a clear leader… I’m excited by the opportunity to couple established and scaled operational practices with the company’s founding focus on its members and customers to drive an exciting new chapter for Wheels Up.”
Holtz will report to Vinayak Hegede, President of Wheels Up and Tom Bergeson who is Chief Operating Officer. The Wheels Up President Mr. Hegede provided a statement on the new hire in Holtz. “Dave has more than four decades of experience at the highest levels of commercial aviation, and we are thrilled he’s joining our talented executive leadership team… As Wheels Up continues to see record demand, our focus on our members and our overall operations is more important than ever. Dave knows what success looks like at scale and will help us build for the future while continuing our core focus on the customer experience.”